75% OFF SITEWIDE. We are no longer taking orders via our website. Please email us at Info@lunaryze.com if you are interested in purchasing. Thank you

Returns Policy

  • Due to hygienic reasons we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us as soon as possible with details of the product and proof of the defect.
  • Once the return is approved by LUNARYZE team, ship the products back within 14 days of receipt of your order.
  • Returns will be accepted for refund only for the store credit.
  • All return items must be unworn and unaltered with no visible signs of use including perfume, lotions etc.
  • All original packaging must be included (pouch, envelope, sleeve).
  • We do not accept returns for the personalized jewelry or final sale items. Sale items are FINAL SALE.

Here’s what you have to do:

  • Request a Return Authorization via Contact Us with your name, email address and order number in the message box. We will send you a Return Authorization Number if your return request is approved.
  • Returns without prior approval from LUNARYZE Team will not be accepted.
  • Properly package the item/items in original packaging.
  • Clearly mark with the Return Authorization Number obtained from LUNARYZE Team *Returns not clearly marked with RMA Number will not be accepted.
  • LUNARYZE does not provide prepaid return shipping label. Customer will need to ship the return package back using their own prepaid shipping label.
  • If your return is approved you will receive your refund within 48 hours in the form of store credit
  • Original shipping cost is non-refundable.